The Employees Provident Fund (EPF) announced it will discontinue all remittance counters at its branches nationwide from July 1, 2026 [1, 2]. The closure only affects remittance counters; other service counters at EPF branches will continue to operate as usual and remain unaffected [1, 2].
Members will still be able to make contribution payments through multiple channels, including the EPF i-Akaun mobile app, internet banking, bank agent counters, and Self Service Terminals (SSTs) [1, 2]. Employers are encouraged to use the i-Akaun (Employer) portal for contribution payments, as it offers the most efficient process [1, 2].
The decision to close physical remittance counters is part of EPF’s broader strategy to modernise service delivery and digitise payment processes [2]. Officials stated that the transition is designed to be seamless, with several alternative payment channels available to both members and employers to ensure convenience [2].
The change takes effect on July 1, 2026, when all remittance counters nationwide will cease operations, completing the shift to digital and alternative payment methods [1, 2].
