The Social Security Organisation (Perkeso) reported an average compliance rate of more than 96% in processing claims and benefit payments for contributors across multiple schemes in 2025 [1, 2, 3, 4]. Under the Lindung Kerjaya scheme alone, the compliance rate reached 99.68% [1, 2, 3, 4].

The organisation set clear timelines in its 2025 Customer Charter, mandating claims processing to be completed within two days for Funeral Benefit and Temporary Disablement Benefit. Other claims such as Permanent Disablement Benefit, Invalidity Pension, Survivor's Pension, and Dependant's Benefit were required to be processed within three days [1, 2, 3, 4]. For the Lindung Kerjaya scheme, benefits must be processed within two days from receipt of complete applications [1, 2, 3, 4].

Perkeso enhanced operational efficiency through digital initiatives. The Lindung Faedah portal was introduced, and internal systems were upgraded with the 1Best system, which was fully implemented in 2026 [1, 2, 3, 4]. The Inspire System connects hospitals directly with Perkeso to speed up claims processing, allowing emergency cases to be completed within 24 hours, as the Human Resources Minister Datuk Seri R. Ramanan noted [1, 3].

Access to Perkeso services was also improved via the Prihatin application and Prihatin Squad, which provide direct assistance to contributors and beneficiaries [1, 2, 3, 4].

To combat fraud, Perkeso applies a multi-layered vetting system that combines AI technology with manual verification. Ramanan said, "There are indeed false claims, but Perkeso applies a very rigid process. We have assessment teams and dedicated units to ensure such fraud does not occur. Approvals are not automatic, as they are based on documentation submitted in the application" [2].

The claims processing compliance and service improvements were highlighted by the Human Resources Minister during a Dewan Rakyat session on June 24, followed by additional confirmatory remarks on fraud prevention on June 25 [1, 2, 3, 4].

The full implementation of the 1Best internal system is expected to continue improving benefits processing efficiency in 2026 [1, 2, 3, 4].