Hospital Kuala Lumpur (HKL) denied allegations that its public toilets are dirty and poorly maintained following a viral video on Facebook showing unsanitary conditions, including overflowing urinals and soiled floors [1, 2, 3]. HKL conducted a thorough investigation and established that the toilet shown in the video is not located in any facility under its supervision. "The investigation into all public toilet facilities under HKL's management found that the toilet shown in the viral video is not located within any facility under HKL's supervision. This was established as the design of the toilet featured in the video differs from those at HKL," said HKL director Datuk Dr Harikrishna K. R. Nair [1].
The hospital emphasized it takes cleanliness, safety, and comfort seriously, with regular maintenance scheduled to meet required standards [1, 2, 3]. Datuk Dr Harikrishna urged the public not to share the video. "We therefore advise the public not to circulate or share the false information to avoid causing confusion among the public," he said [3]. HKL also welcomed constructive feedback and asked that complaints or inquiries be submitted through official channels to ensure proper handling [1, 2, 3].
The video began circulating on July 31, 2026, causing concern over hygiene at a Kuala Lumpur public hospital [1, 2, 3]. HKL responded the following day, August 1, 2026, publicly refuting the claims and clarifying the toilets shown do not belong to their facilities [1, 2, 3]. The hospital’s swift investigation and public statement aimed to correct misinformation and protect its staff’s reputation.
HKL will continue regular inspections and maintenance of its toilet facilities to uphold cleanliness standards and address public feedback through official channels.
