Grab has reduced the advance booking lead time for cross-border rides from 12 hours to six hours, effective May 29, aiming to provide greater flexibility for travelers crossing between Singapore and Johor, Malaysia [1, 2, 3, 4, 5]. The company also increased its discount on all cross-border rides to 30% for bookings made from May 29 to June 28, up from the previous 20% discount during this period [1, 2, 3, 4, 5].

Since launching its cross-border taxi service via the Grab app on May 4, the company has recorded more than 1,000 rides by May 29 [1, 2, 3, 4, 5]. The service allows travelers to alight at multiple locations across Johor, including Johor Bahru, Iskandar Puteri, Forest City, Kulai, and Senai, expanding from the previous arrangement where taxis could only use designated pick-up and drop-off points—Larkin Sentral for Singapore taxis and Ban San Street Terminal for Malaysian taxis [1, 2, 3, 4, 5].

Despite these enhancements, passengers should note that cross-border taxis are still limited to specific pick-up points when making return trips outside their home country [1, 2, 3, 4, 5]. Fares vary depending on time, distance, and whether the ride falls within a holiday period, and using Grab is generally more expensive than street-hailing a four-seater taxi between Ban San Street Terminal and Larkin Sentral Terminal or within 35 km, which offers a fixed fare of S$80 [1, 2, 3, 4, 5].

Grab sends passengers push notifications after booking their outbound rides to encourage immediate booking of return trips, improving convenience [1, 2, 3, 4, 5]. Mr Alvin Wee, Grab Singapore’s senior director of transport and country operations, said, "With the June holidays coming, we expect an increase in Singapore-Malaysia trips among families and friends, and we look forward to supporting such travel needs" [1]. The company also stated these updates "will enhance the travel experience" for cross-border passengers [1].

The 30% discount for cross-border trips is valid through June 28, coinciding with school holidays and expected travel peaks [1, 2, 3, 4, 5].