SMRT has launched a $6 million AI-powered command centre to monitor its bus fleet in real time, improving operations across about 75 services [1, 2, 3, 4].
The Mobility Command and Control Centre, also called the Intelligent Operations Control Centre, consolidates bus service operations previously handled separately at the Woodlands and Soon Lee depots [1, 2, 3, 4]. It is located at the Gali Batu Bus Depot near Yew Tee [1, 2, 3, 4].
The new centre uses AI technology to flag potential issues such as driver fatigue, unsafe driving behaviors, and bus bunching. These alerts enable controllers to respond faster and more proactively than before [1, 2, 3, 4]. Roughly 50 officers manage over 1,200 buses, with about 20 service controllers on duty at any time, each monitoring around 60 buses [1, 2, 3, 4].
Before the centre opened, service controllers tracked multiple systems separately and relied heavily on driver updates. Now AI consolidates information into a single view and links alerts to predefined benchmarks to guide when and how controllers should intervene [1, 2, 3, 4].
SMRT chairman Seah Moon Ming said, "This is the shift: from watching everything, to knowing where to look, and when to act." He added that technology alone cannot transform operations if no one responds to the alerts. "If no one responds, this alert is only a sound," he said [1].
The centre began operations in June 2026 and was officially opened by Transport Minister Jeffrey Siow on August 28, 2026 [1, 2, 3, 4].
